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How to recognise when someone may need support with Dyslexia

Dyslexia affects how individuals process written information, language and sometimes working memory. It does notreflect intelligence or capability. In the workplace – especially fast-paced or shift-based environments – certain behaviours may indicate that someone could benefit from dyslexia-appropriate support.

These signs should never be used to diagnose. Instead, they serve as prompts for managers to check in, offer support, or adapt tasks where appropriate.

1. Reading-Related Indicators #

The individual may:

  • Need longer than others to read instructions, emails, or technical information
  • Avoid reading aloud
  • Miss key details in written procedures or logs
  • Lose their place easily when reading
  • Appear overwhelmed by large blocks of text

2. Writing & Recording Indicators #

You may notice:

  • Difficulty with spelling common words
  • Reversed letters or numbers (especially under pressure)
  • Inconsistent or unclear written notes
  • Avoidance of tasks that involve detailed written work
  • Errors when filling out forms or paperwork

Note: Some people mask this by relying on templates or copying text from others.

3. Memory & Processing Indicators #

Dyslexia often affects working memory. Signs may include:

  • Difficulty remembering multi-step instructions
  • Forgetting verbal information unless it is repeated or written down
  • Asking for clarification even after instructions have been given
  • Taking longer to process new information or procedures
  • Appearing overwhelmed with fast-paced verbal communication

4. Organisation & Sequencing Indicators #

Look for patterns such as:

  • Trouble prioritising tasks
  • Difficulty following processes that require sequential steps
  • Misplacing tools, documents, or equipment regularly
  • Inconsistent record-keeping

These challenges are usually improved with structure, visual aids, or clear checklists.

5. Speed & Accuracy Indicators #

An employee may:

  • Work more slowly during tasks that involve language, reading, or numbers
  • Make avoidable errors—especially when tired or rushed
  • Perform better with verbal instructions and hands-on demonstrations

6. Emotional or Behavioural Indicators #

Sometimes the signs show up in behaviour, including:

  • Frustration with reading or writing tasks
  • Reduced confidence or withdrawing from tasks involving paperwork
  • Anxiety around new procedures or forms
  • Over-apologising for mistakes

These behaviours often come from effort overload, not lack of ability.

Key Principles for Managers #

  • Look for patterns, not isolated mistakes.
  • Avoid assumptions or labels — instead, offer support focused on the task.
  • Provide options, such as verbal instructions or visual guides.
  • Ask open, supportive questions, e.g.:
    “Would it help if we tried this in a different format?”
    “How can I make this task easier for you?”

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